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Mar 26, 2020

Peggy and John DiJulius, author, The Relationship Economy: Building Strong Customer Connections in the Digital Age, talk about the customer experience and employee experience in the age of COVID-19.

They also discuss:

  • How to step up and help employees and clients.
  • Companies that are and aren’t taking the right steps during COVID-19.
  • How we can focus on what is next in our business.

(03.24.20 - #660)

IoT, Internet of Things, Peggy Smedley, artificial intelligence, machine learning, big data, digital transformation, cybersecurity, blockchain, 5G cloud, sustainability, future of work, podcast