Nov 27, 2019
Peggy and John Dijulius, author, The Relationship Economy: Building Strong Customer Connections in the Digital Age, discuss what the relationship economy is, saying the primary currency is the emotional relationship made with the customer, where price is irrelevant. He adds that today’s illiterate are those who have an inability to make a meaningful connection with others and there has come a lack of relationship building skills with the advent of technology.
(11.26.19 - #642)
IoT, Internet of Things, M2M, Peggy Smedley, AI, artificial intelligence, machine learning, digital transformation, security, cybersecurity, blockchain, infrastructure, 5G, cloud
