Project Description

Automating Customer Service

Peggy Smedley says automation is turning industries upside down, narrowing in on customer service. She points to examples in hospitality and fast food and poises the question: How do we prepare workers for a new world in an age of automation? She says we need to talk about how to reskill employees so they can continue to add value to their employers and still find fulfillment in their career.
peggysmedleyshow.com